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News & Promotions

February 21, 2017

Booking Terms & Conditions

– Rates and Packages are quoted in Ringgit Malaysia (MYR/RM) and inclusive of 6% GST.
– Extra Person : Only one (1) extra adult is allowed in each bedroom with additional charge of RM68.00nett (rate per unit per night, inclusive extra mattress and 1 breakfast; on-request basis and subject to availability).
– Please note that children age 13 and older are charged the adult rate. Please include them in the number entered in the No. of Adults box.
– Child below 12 years old stay for free when sharing existing bedding with the adults excluding breakfast.

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CHECK-IN / CHECK-OUT
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– The official check-in time is 1500 hours and check-out time is 1200 hours.
– In the event of any request for guaranteed early check-in, a full-day charge is applicable as the room(s) will be blocked from the day before.
– Late check-out is on request basis and subject to availability. A half-day room charge is applicable for late check-out until 1800 hours. Rooms occupied beyond 1800 hours are charged at a full-day rate of the day of departure.

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PREPAYMENT / RESERVATION GUARANTEE
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– Bookings are only valid and secured if the credit card details provided are verified successfully. Otherwise, the booking(s) may be released automatically.
** PLEASE NOTE THAT DEBIT CARDS ARE NOT ACCEPTED FOR BOOKING SECURITY **
– Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that reservations contain or resulted from a mistake or error.

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AMENDMENT & CANCELLATION
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– Should you wish to change or cancel an existing reservation, please email your request to reservation@intekmaresort.com.my
– Cancellations must be made with a minimum notice period of 72 hours prior to arrival except for the non-refundable terms.

– Cancellations received less than the required notice period and/or in event guest did not turn up without any notice (no-show) will be subject to the penalty amount equivalent to the total room charges for the total booked nights.
– No refund in full or in part will be made for underutilized services included in the package or for early check out and no-show.

– Intekma Resort & Convention Centre shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occasioned by or through or in consequence of war, change of statues of Malaysian government, strikes, riots and ‘acts of God’ or conditions beyond our control.

 

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